Satisfaction Guarantee and Product Warranty

If you aren't completely satisfied with any of our products, just return the merchandise within 30 days to recieve a full refund. Send us an email at customerservice@earthtorch.com informing us that you are not satisfied with the product. We will respond promptly with a return address. Simply mail us the merchandise back and we will fully refund your purchase. At MSI, we aim to provide excellent customer service and believe in the old motto 'the customer is always right'. Additionally, if you have any concerns or suggestions that can help us improve our products or services please feel free to let us know, we are here to serve you.